Other Policies & Procedures

Price, specifications and terms of offers are subject to change without notice. Aminexus is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Aminexus does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. Aminexus reserves the right to refuse service to anyone.

Price Matching

Aminexus does not price match competitors but will honor our advertised prices on various publications. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.

Publication Customers

Aminexus will honor our advertised prices on publications. If there is a price differential, please check the following:

• OEM items are usually cheaper than retail so please verify the product type

• Refurbished items are always cheaper than new products

If, after confirming that the Aminexus price does not match the publication price, please contact us for assistance.

Cross-Ship

Aminexus does not cross-ship certain commodities/electronic compnoents under any circumstance. All other items may be cross-shipped if the following criteria is met:

1. The customer first agrees to purchase the replacement item.

2. The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Aminexus.

• Under no circumstance will Aminexus cross-ship merchandise beyond 30 days from the original invoice date.

Gifts

Aminexus offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item's Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Combo Specials

Combo Specials are offered by Aminexus as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). Aminexus cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

Bundle Specials

Bundle Specials are offered to Aminexus shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). Aminexus cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility. If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair / replacement only. Individual items within a bundle may only be returned for repair / replacement if an RMA number is acquired within the standard return period.

Item Intelligence

The product resources offered in Item Intelligence are provided courtesy of their respective developers. As such, Aminexus is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by Aminexus as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

Aminexus will sometimes furnish an alphanumeric code that can be used for promotions on our web site.  These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Aminexus web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates

For your convenience, Aminexus does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within Florida will be charged applicable sales tax according to the area's tax rate.

Duty Tax

Orders shipped to PR will have a 6.6% duty tax applied and a $5.00 handling surcharge. PR orders will default to FedEx's International Economy shipping method and shoppers will be charged accordingly at checkout. FedEx only offers 2Day or overnight services to HI and AK. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly. Exact delivery times to PR cannot be guaranteed.

Product Testing

Aminexus, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Aminexus does not conduct product testing before shipping any merchandise.

 

"Must Be Purchased With Hardware"

"The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, Aminexus customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Physical Damage Policy

Physical damage to any product purchased at Aminexus will effectively void warranty coverage. Improper Installation of components may damage the components. Physically damaged components are considered damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. As a result, Aminexus will return any physically damaged electronic component back to the customer at the customer's expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support

Aminexus does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Aminexus.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Aminexus does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush processing

Aminexus will rush process your order for an additional fee provided that the following conditions are met:

• Order is submitted before 12 noon EST.

• Your transaction and credit card authorization is successfully completed before 12:30PM EST.

• Your shipping address matches your credit card billing address (i.e. No alternate ship to address).

• Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, AMINEXUS'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE AMINEXUS CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, AMINEXUS WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $4.99 RUSH PROCESSING FEE WILL BE REFUNDED.

 

Pre-orders

Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered item is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our website and through standard Order Status emails to your account.

 

Back-orders

Aminexus does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Aminexus login to alert you of the situation.

 

Order status

Aminexus will keep you informed of your order status via e-mail. All tracking information will be emailed to your Aminexus ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

 

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

 

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call +1 (305) -735-3421 during Aminexus's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

 

Cancel orders

You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call +1-(305)-735-3421 during Aminexus's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers

We currently have a reseller or discount program. Aminexus currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.

• Tax: All customers outside of Florida and Puerto Rico will not be charged any tax. Therefore, unless you are in Florida or Puerto Rico, there is no need to fax or set up any reseller tax exemption form.

• For Florida and Puerto Rico Resellers: please place your first order as normal, and fax over your reseller permit and this form with your Sales Order number. We will remove all tax from your order. Click here to view and print our reseller tax exemption form.

 

Volume discounts

Aminexus does have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customer via our website. All of the inventory shown online is live, posted in real-time, and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers' benefit.

 

Product listings

Aminexus strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Aminexus shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Aminexus are provided as resources to customers looking for additional information and/or professional opinion. Aminexus does not assume responsibility for the claims and/or representations made on these or any other websites.

 

Product Revisions

Aminexus is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Aminexus puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Aminexus relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Aminexus will not be held responsible for product revision changes.

 

Product reviews

All review submissions are subject to moderation by Aminexus. Please follow our submission guidelines. Aminexus moderates all review submissions to ensure that only reviews that offer helpful insight are published.

What to include in your submission:

• Experiences with a fully-functional product leading to perceived pros and cons
• Thoughts about the product's feature-set as you've experienced it

What NOT to include in your submission:

• Profanity, obscenity and other offensive language
• Single-word reviews
• Non product-specific reviews
• Any mention of Aminexus's competitors by name
• URLs, specific pricing, and specific availability (or other time-sensitive information)
• Experiences with a DOA, defective, damaged or otherwise semi-functional product
• Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight

Aminexus reserves the right to accept or reject any review in its sole and absolute own discretion

DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers.

Please understand that Aminexus ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.